Dealership called last week to cancel my appointment. "Our machine is broken." They said they would call back to reschedule once it is fixed. Our AC has been broken for two months.
Called back today to get an update because summer is here. Forecast says upwards of 100F this week-end. Their machine is still broken and they are waiting on parts. "We were told two days two weeks ago." Ooookay... They are the only Subaru dealership within 90 miles. Called a dealership in Augusta. Got transferred to service, but no answer. WTF? Called a dealer in Charleston. "Give us your VIN and we'll call you back." Called a dealer in Charlotte. "We can get you in today." We could not do today, but we are going tomorrow.
The Columbia, Charleston and Augusta dealerships have no (Subaru) competition. Charlotte has three Subaru dealerships. Seems like Charlotte is trying harder to do good customer service. :shrug: