I wonder if Toyota is doing what VW is doing - with VW you plug the diagnostic module into the car, and then the computer talks to Germany and then Germany tells you what to do. You may not deviate for warranty work! While I was getting the keys for the Saab the service manager told a customer "Unfortunately we can't do warranty work on the weekend because Germany is closed." ROFL!
I wouldn't count chickens until they're hatched, but I also summarily don't trust dealerships. Good luck and Godspeed (to your employee)!