Yeah, I guess it's 'normal' that departments within companies don't really talk to each other. The most amazing experience I had was at my local Hyundai dealership... somebody called me and ask me if I'm interested in some special maintenance deal they're having and would I like to make an appointment? And I had to tell her... thanks for letting me know, but no thanks because my car is currently being serviced at your dealership!
Anyway, it's just that I was expecting better from Elon Musk. Like I said, he's probably just too busy making rockets and cars and couldn't focus too much on solar panels...