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Thread: How do we not have an Android phone thread yet?

  1. #391
    Administrator dodint's Avatar
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    When I got on the line they were very cheerful. "Sir, thank you for 10+ years of loyaly, we're happy to help. You can 1) Exchange for an S7, 2) Exchange for any of our phones 3) Wait till next week for an N7".

    That script is based on the original recall recommendation from Samsung USA from earlier in the month. Two days ago the S-USA and CPSC modified to recall to read:

    1) Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016; or
    2) Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
    3) Contact your point of purchase to obtain a refund.

    Which is the current controlling regulation. They either don't have the script updated because the recall is only two days old and OMG IPHONE 7 IS OVERLOADING OUR SYSTEMS or whatever; or they're being obtuse on purpose to keep me in a new phone.

    The black letter statute is very clear. If I don't get a resolution today I'll be involving the CPSC beyond Twitter on Monday.

  2. #392
    Consultant KillerB's Avatar
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    Contact some of the bigger tech bloggers - I've seen situations like this get resolved quickly once someone with the internet's version of a megaphone gets involved.

  3. #393
    Member Member 21Kid's Avatar
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    Loyalty means nothing in today's world. Corporations only look at Quarterly profits, based on new clients.

  4. #394
    Administrator dodint's Avatar
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    I've been very happy with Sprint through the years.

    That said, I was on hold with them for over 70 minutes Saturday and the Order Management Specialist never picked up.

    Right now I'm on the line with them again, and it's 56 minutes. I'm at work just letting it go in a headset.
    Last edited by dodint; September 19th, 2016 at 07:33 AM.

  5. #395
    Administrator dodint's Avatar
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    1hr 29min this morning for a routine return of the Slate 10 I bought on Thursday.

  6. #396

  7. #397
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    My new, diffused, Note 7 came Thursday. It's fantastic but what a fucking ordeal, at no point did Samsung make any of this smooth and seamless. From the forced update that stopped the phone at boot up because it required a PIN killing the alarm (which made me late for work), to the email one Sunday saying that they had shipped my new phone. Except that they hadn't. Then all updates on the state of my delivery coming through as text messages - to a sim card I had to remove from my old phone in order to box it up for the courier.

    I don't really expect this utter shambles after dropping £800 on a flagship product.

  8. #398
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    And that's why I bought a normal S7 and saved myself GBP125-130 (depending on whatever today's exchange rate is) in the process.

  9. #399
    Administrator dodint's Avatar
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    You bought an S7 because you knew the Note 7 was going to explode and be recalled worldwide? Makes you culpable for all those injuries I guess.

    I returned the N7 outright and replaced it with my Note 3 and the Galaxy Tab S2 and am really happy with the choice. I'll pick up the N8 eventually, assuming my N3 will die. Everything is going well with it except from time to time the screen goes black and requires a reboot. Maybe once a week.

  10. #400
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    No no no. I knew that the N7 was being recalled/whatever. I went to the electronics shop. Looked at it, the S7, and the Edge. Decided the N7 wasn't worth the extra size, hassle, let alone the premium over the relatively tried and tested S7 (which I chose over the Edge as the S7 here has the Exynos processor and should have better audio while the Edge is stuck with the 820). Save money, less aggro, WIN!!!

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