They told us shortly after we added the policy somebody would be by to take pictures of the exterior and that was it, there was about a month before we moved in so we never even saw them. I figured insurance would be more concerned about the "old house" electrical condition (we/seller had some electrical/smoke detector work done pre-closing) but they were more concerned with steps nobody uses (mail/packages come to the back door) we literally have not unocked the front door from the outside yet since we took the keys *shrugs*