CudaMan
May 13th, 2014, 10:20 PM
I'm trying to help my girl's mom from thousands of miles away. The computer is one of these (http://www.newegg.com/Product/Product.aspx?Item=N82E16883250750), just set up a week ago. It was working fine for a few days, then no internet connectivity.
This is the information I have:
Modem: Motorola 3360
Router: Netgear N300 WNR3500L v2
Connection: DSL
I did run Malwarebytes - would it be possible that it got rid of something needed to connect to the internet?
When I check the network connection, it says "Connected". I've tried disabling and enabling it (in my experience, sometimes that works!). When I run Windows diagnostics though, I get the attached message. And in the background you can see the "Proxy server not responding" message I get on the browser when trying to connect.
It's the second computer connected to the router via ethernet cable. The first computer works fine with it. This new computer has no wireless card, although there is room for one if we can't get this fixed "free." She may try a fresh Win7 install if it comes to that but she's never done one before. I won't be there for a couple weeks to help directly.
My girl suspects possible virus downloads by mistake, which is why she tried Malwarebytes.
I personally have never seen a browser show up with any error message about a Proxy connection, so I'm out of my depth here and can't go checking things out to discover anything.
Halp us? :)
553
This is the information I have:
Modem: Motorola 3360
Router: Netgear N300 WNR3500L v2
Connection: DSL
I did run Malwarebytes - would it be possible that it got rid of something needed to connect to the internet?
When I check the network connection, it says "Connected". I've tried disabling and enabling it (in my experience, sometimes that works!). When I run Windows diagnostics though, I get the attached message. And in the background you can see the "Proxy server not responding" message I get on the browser when trying to connect.
It's the second computer connected to the router via ethernet cable. The first computer works fine with it. This new computer has no wireless card, although there is room for one if we can't get this fixed "free." She may try a fresh Win7 install if it comes to that but she's never done one before. I won't be there for a couple weeks to help directly.
My girl suspects possible virus downloads by mistake, which is why she tried Malwarebytes.
I personally have never seen a browser show up with any error message about a Proxy connection, so I'm out of my depth here and can't go checking things out to discover anything.
Halp us? :)
553