I guess I never updated the bumper situation. Service manager claimed he lost my info. Rrriiiiggghhht... Long story short, we finally got it taken care of after repeatedly bugging them about it.
More recently, I took the car to our new-to-us local dealership for regular service. When I first rolled in, I told them to give me a regular service. The rep suggested I get a wheel alignment. The car only has 20,000 miles on it. I am pretty sure it did not need a wheel alignment at that time, so I declined. I waited for my car to be serviced in the waiting area. A rep asked to talk to me about a "concern" and that they recommend a wheel alignment. I politely declined again. They finished, I paid and left. A few days later, I got an e-mail from the dealer recommending a wheel alignment. WTF? They claim that Subaru recommends a wheel alignment every 12,000 miles. I've owned Subies, and always had them serviced at the dealer, for almost 20 years and I've never heard of that. Sounds like the dealer is just trying to make work for themselves.
Did I mention the navigation system is awful?